IMPORTANT READ ALL...
Please ensure your images are in one single folder or file.
Ensure **THE INVOICE NUMBER GENERATED VIA PURCHASE IS INCLUDED** in subject plus name of purchaser. Such as Order: R775599916 JOHN SMITH
HIEC (Apple) files will need to be converted prior to submission to a format such as:
Note to assist in producing in an efficient time we only crop your images if that service is purchased via checkout. Our program uses square tiled images and automatically crops to the centre of each image you submit. We recommend www.birme.net a free site where you are able to batch crop many images in one go if there are subjects that you desire that are not centred in your photos... Ensure 1200px x 1200px is set with it. Follow their site instructions and you will be surprised how easy it is! They are a great service so please share their site!
If you would like us to crop, rotate, enhance your photos we are happy to assist. Our rates for doing so are an initial $39 up to 1000 photos Plus increments part of thereafter... It is quite a time consuming process but well worth the investment to get the perfect outcome if you are unable to do yourself.
Our Direct Photo Transfer "WeTransfer" Button Below Text, just click the button to be redirected.
WeTransfer is one of the most used file-sharing solutions available and is extremely secure. Along with the simplicity of usage, WeTransfer lets you share large files of any photo format. With this service, you can share the files up to 20 GB over WeTransfer via our Photo Mosaics account at a time, which is way more than the most of the traditional email attachment size. The link to the transfer is available to be reached directly thru our site. Click the drop-down "MORE" and then click on "TRANSFER PHOTOS HERE" or click link below but again only once you have made your purchase as we will need you to attach your invoice number into WeTransfers message section whilst transferring your photos which as an example looks like this Order: R775599916 and will be found on your invoice purchase statement. This assists in bringing your order and photos together at our end.
Once you follow the link to transfer your photos;
You should see a page that has the usual terms and stuff
Click the “I agree” if you wish to proceed, it’s all good!
Then you should be on a page just like the one on the left, our transfer page.
Click the blue circle button to add single images such as preferred backgrounds etc and/or the underlined OR SELECT A FOLDER to transfer a folder of images... Easy!
Our email should already be there email@example.com
Then add your email in the space provided, the one you added with your purchase helps, the one your invoice was sent to.
In Message Section please add your invoice number firstly, always a good idea to copy and paste that.
Hit Transfer and let your files transfer. This can be time consuming dependant on the internet speed and size of file. It can take upwards of an hour in some instances where many images are sent but you don't need to watch it as it will show you your progress... Do not turn your computer off nor close the page until it has confirmed all items sent.
What next? We have a chat when it suits just to get a feel for what you are after and the desired end result and then usually within 24hrs you can see the first draft and again have a chat (we love talking)! We keep doing this til either we are exhausted or you are 100% happy prior to printing.
or you may also send files/folder via...
Dropbox link to:
Google Images to:
Google Drive to:
One Drive to:
PHOTO USAGE & PRINT - When our software renders your image it uses the colour, shadows, natural contours and lines in each tile image to it's best and positions them accordingly. We can force the software to use 100% of your images however this can impact the visual outcome but we always strive to use as many of those you supply as possible. Our preferred option is to allow it to do its thing which may result in between 15% and 30% of supplied images not being used in the final Photo Mosaic (average use 85%). This is primarily because these are a true mosaic, the background image is made solely with the tiles and it has no semi transparent overlay as lesser versions of mosaic makers do! We cannot ensure particular images are used. That is why more is best as far as photo supply is concerned. Background choice is also key to how many photos are used overall and we always work with you and advise options to achieve the best results!
FINAL PRINT SIZE - When we print we over print to allow for variations in frame sizes. The quality of these prints are such that we recommend professional mounting.
Like we have said before, any problems just send us an email or call via our "CONTACT US" page. We are here to help 7 days.