HELPFUL INFORMATION & PHOTO TRANSFER LINK BELOW

IMPORTANT READ ALL...

Please ensure your digital images are in one single folder or file prior to transfer.

Ensure **THE INVOICE NUMBER GENERATED VIA PURCHASE IS INCLUDED** in subject plus name of purchaser. Such as Order: R775599916 JOHN SMITH

HIEC (Apple) files will need to be converted prior to submission to a format such as:

· JPEG (also known as JPG), file types ending in .jpg

· GIF, file types ending in .gif

· PNG, file types ending in .png

Digital Image* is noted as being an original file which has been generated by a digital device. It is a single image in one file format.

STANDARD CROPPING SERVICE DOES NOT INCLUDE CROPPING OF PHOTOS WITHIN PHOTOS, SCANNED FILES WHICH ARE BORDERED AND REQUIRE SINGULAR CROPPING OR MULTIPLE IMAGES ON A SINGLE FILE WHICH REQUIRE MULTIPLE CROPPING AND ENHANCEMENTS. Providing such images will have us communicate the need to self-crop such images or have us provide a quote to crop for you as each such image requires attention greater in time and detail than what a standard true photo file represents.

PAPER PHOTOS & SCANNED PHOTO FILES... PLEASE CONTACT DIRECTLY FOR A QUOTE.

For Photo Mosaics our software uses square tiled or circled images. We recommend www.birme.net a free site where you are able to batch crop many images in one go if there are subjects that you desire that are not centred in your photos (we provide this service also within your purchase but to be sure you get the perspective you wish you are welcome to self crop your files)... Ensure 1200px x 1200px is set with it. Follow their site instructions and you will be surprised how easy it is! They are a great service so please share their site! 

Our Direct Photo Transfer "WeTransfer" Button Below the following text, just click the button to be redirected.

WeTransfer is one of the most used file-sharing solutions available and is extremely secure. Along with the simplicity of usage, WeTransfer lets you share large files of any photo format. With this service, you can share the files up to 20 GB over WeTransfer via our Photo Mosaics account at a time, which is way more than most of the traditional email attachment sizes. The link to the transfer is available to be reached directly at the bottom of this page.  Click link below but again only once you have made your purchase as we will need you to attach your invoice number into WeTransfer message section whilst transferring your photos which as an example looks like this Order: R775599916 and will be found on your invoice purchase statement. This assists in bringing your order and photos together at our end. 

Once you follow the link to transfer your digital photos. 

You should see a page that has the usual terms and stuff

Click the “I agree” if you wish to proceed, it is all good!

Then you should be on a page just like the one on the left, our transfer page.

Click the blue circle button to add single images such as preferred backgrounds etc and/or the underlined OR SELECT A FOLDER to transfer a folder of images... Easy!

Our email should already be there sales@photomosaics.com.au

Then add your email in the space provided, the one you added with your purchase helps, the one your invoice was sent to.

Almost done...

In Message Section please add your invoice number firstly, always a good idea to copy and paste that.

Hit Transfer and let your files transfer. This can be time consuming dependant on the internet speed and size of file. It can take upwards of an hour in some instances where many images are sent but you don't need to watch it as it will show you your progress... Do not turn your computer off nor close the page until it has confirmed all items sent.

What next? We have a chat when it suits just to get a feel for what you are after and the desired end result and then usually within 24hrs you can see the first draft and again have a chat (we love talking)! We keep doing this till either we are exhausted, or you are 100% happy prior to printing.

or you may also send files/folder via...

Dropbox link to: 

Gmail to:

Google Images to: 

Google Drive to:

One Drive to:

hello@photomosaics.com.au

PHOTO USAGE & PRINT - When our software renders your image it uses the colour, shadows, natural contours and lines in each tile image to its best and positions them accordingly. We can force the software to use 100% of your images however this can impact the visual outcome, but we always strive to use as many of those you supply as possible. Our preferred option is to allow it to do its thing which may result in between 15% and 30% of supplied images not being used in the final Photo Mosaic (average use 85%). This is primarily because these are a true mosaic, the background image is made solely with the tiles and it has no semi-transparent overlay as lesser versions of mosaic makers do! We cannot ensure certain images are used but will make every endeavour to achieve it. That is why more is best as far as photo supply is concerned. Background choice is also key to how many photos are used overall and we always work with you and advise options to achieve the best results!

FRAMING & FINAL PRINT SIZE - When we print, we over print to allow for variations in frame sizes. The quality of these prints is such that we recommend professional mounting at all times who will also trim to required size. Even if you are to self-frame, we at all times highly recommend mounting to mount board is done by a professional framer where the print is either cold roll mounted or heat mounted to backing and then trimmed to required size, this will ensure your work does not bubble or buckle over time, it’s a good investment.

Like we have said before, any problems just send us an email or call via our "CONTACT US" page. We are here to help 7 days.